Shipping & Returns
OnPoint Clothing aims to ship out your order as quickly as possible. Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Typically, if your order was placed Monday through Thursday it will be shipped the within 1-2 days, however at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days.
We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.
OnPoint Clothing does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs)are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. With the exception of items marked FINAL SALE such as sale items. All sale items are marked as final sale. We can accommodate size exchanges on these items, but we are not able to process any refunds.
Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
If you wish to exchange items to a different size, we will be happy to process the exchange. Customers will need to ship the exchange back to us to process any exchanges. Once we receive the product, the exchange will be sent free of charge back out to the customer.
HOW TO RETURN
To process any returns or exchanges please reach out to us at email@example.com
Once the product is received please allow 3-5 business days for your return to be processed.